Dealers are warned that they will be in chaos if new MOT rules regarding recalls do not prepare them.
Data experts at ADS are warning that a sudden rule change that introduces an advisory or automatic MOT failure for unresolved recalls could lead to a “nightmare scenario”, overwhelming workshops and causing frustration among customers scrambling for repairs.
Based on the most recent DVSA data, more than five million cars could be affected due to franchise dealers losing contact with their customers and those failing to respond to initial recall notices. In 2021 alone, over 2.7 million cars were recalled, but fewer than 800,000 were rectified by dealers.
The previous government had planned to integrate outstanding recalls into the MOT testing criteria, and the new administration is expected to implement this change, though the timeline remains unclear.
One manufacturer has already partnered with ADS to actively address the backlog of unresolved safety recalls, helping its dealers manage the upcoming demand more smoothly.
ADS estimates that over 50% of dealer databases often contain outdated customer details and that about one in five lapsed customers are currently driving cars with unresolved safety recalls.
“Successive governments have had a poor track record on decision-making and responsible communications that avoid causing chaos for the automotive industry, so it is wise to get ahead of this problem immediately,” said Jon Sheard, operations director of ADS.
“If they don’t, depending on how the government chooses to implement the change, dealers could be overwhelmed by unforeseen demands for new parts and workshop time – leaving large numbers of customers potentially inconvenienced or even off the road. ADS estimates that over 50% of dealer databases often contain outdated customer details and that about one in five lapsed customers are currently driving cars with unresolved safety recalls. If they don’t, depending on how the government chooses to implement the change, dealers could be overwhelmed by unforeseen demands for new parts and workshop time – leaving large numbers of customers potentially inconvenienced or even off the road. This is a great opportunity to reconnect to customers who haven’t been to our dealerships in years. We can encourage them to book both recall repairs and service at the same appointment, strengthening relationships and ensuring future business. “
ADS stated that dealers could turn this looming issue into a revenue-generating opportunity by pointing out recall appointments generate an extra PS309 in servicing and repairs per visit.
